AVG Internet Security - Firewall not starting

AVG Protection
3

Hi Gillian,
We are sorry that the firewall is not active. We will help you with this issue. You have purchased AVG Internet Security. We request you to reinstall AVG ( http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG ) to fix this issue. Thank you. Feel free to contact us for any assistance. Komal, AVG Customer care.

1

I am getting the following error message on the AVG Internet Secuirty GUI -  "Firewall: Firewall cannot start because an error has occurred in communication with a driver. Please contact AVG technical support".
​I am using WIndows 10 - updated in November and all ok.  I recently took advantage of the one-off PC Tune-Up and it is since this has timed out that I am having this problem. 
​Initially avgui.exe would not start because it said msvcr110.dll was missing.  I've followed MS help and to replace that .dll and AVG is now launching ok.  Computer, Web, Identity and Email are all showing green and "protected" but Firewall is red and "ERROR".
​Any help you can give to sort this would be much appreciated.
​Many thanks.
​Gillian

2

Hi Gillian,
We are sorry that the firewall is not active. We will help you with this issue. You have purchased AVG Internet Security. We request you to reinstall AVG ( http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG ) to fix this issue. Thank you. Feel free to contact us for any assistance. Komal, AVG Customer care.