Hello Jen,
Let's work together to fix it. Try repairing http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG your AVG Antivirus free, restart your device and check if that fixes the issue.
Else, share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of white screen and error message you received to assist you further.
A blank white window popped up. When I tried to Open AVG to see what this mystery window was, I got the message below. I figured the window and this message were connected. What's going on and how can it be fixed? windows 10. i have no idea what version of AVG other than free because I couldn't open and down't know where else that info is contained.
in the the procedure entry point e could not be located in the dynamic link library C:\program files (x86\AVG\antivirus\libssl-1_1.dll
Hello Jen,
Let's work together to fix it. Try repairing http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG your AVG Antivirus free, restart your device and check if that fixes the issue.
Else, share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of white screen and error message you received to assist you further.
Other user jen packard posting (https://support.avg.com/answers?id=9060N0000000bkgQAA).
Jen, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Also, In future, to keep everything together, please try to keep the whole conversation in one question/thread to speed up any resolution.
AVG Guru