Hello Kwok,
Thank you for contacting us with your concerns and we are sorry to hear you are experiencing issues with AVG whole computer scan. We would request you to run repair installation ( avgclick.me/RepairAVG ) of your AVG to resolve your issue.
If those steps does not help, please reinstall Visual C++ Redistributables package (both x86 and x64 bit) from the website: http://www.microsoft.com/en-au/download/details.aspx?id=30679 and then check for the issue.
Feel free to let us know if you require any further assistance.
My AVG Internet Security is frozen at 1%. I can't stop the scanning. Not even restarting my computer nor shutting down and turning it back on work. It was working fine at the beginning of this month when I done a full whole computer scan. Does anyone have suggestions to fix this?
I still need further assistance. I had done all the steps above and it still does not work.
Hello Kwok,
Thank you for contacting us with your concerns and we are sorry to hear you are experiencing issues with AVG whole computer scan. We would request you to run repair installation ( avgclick.me/RepairAVG ) of your AVG to resolve your issue.
If those steps does not help, please reinstall Visual C++ Redistributables package (both x86 and x64 bit) from the website: http://www.microsoft.com/en-au/download/details.aspx?id=30679 and then check for the issue.
Feel free to let us know if you require any further assistance.
I still need further assistance. I had done all the steps above and it still does not work.