AVG internet security has expired

Hello Guy,

I understand the inconvenience.
These issues occur, when the latest version gets installed when the old version already present on the PC.
To remove the latest version traces, run AVG clear tool as mentioned (here).
I couldn't find a subscription for AVG Internet Security on your account.
Would you like to install AVG Antivirus free or trial version of AVG Internet Security?
If you have already used the trial of Internet Security, then you will not be able to use it on the same PC.

Here's the scenario:

AVG has always been on my laptop. I run it as well as AVG tune-up.
Recently my subscription renewed automatically, and I was receiving emails to activate.
I hadnt used my laptop for some time, so I decided to activate the new installation.

I clicked on the 'download' tab contained within the email for renewal AVG internet security.
Followed the prompts to install  AVG_Internet_security_742.exe
There was an icon on the desktop, along with the older version.
I remember I configed the newer version settings, and ran a scan upon start up.
I restarted, and the scan ran before start up.

After restarting is when the issues began.
Both icons disappeared (i think, at least one did), and when I went to use AVG
it said I needed to connect to the internet in order to proceed (laptop automatically connects to internet upon start up).

After disconnecting and reconnecting, it would move on to say the AVG internet security has expired.
I uninstalled and re-installed via link in the email. Still the same.
Uninstalled and installed from the website. Same issue.
I ran AVG remover, which also removed AVG Tune-up.
So AVG was completely absent from my laptop.
I installed AVG free from site, hoping to activate my licence number that way. Same issue.

I have uninstalled/re-installed multiple times and get the same result.

Today I installed AVG internet security as a trial and everything installed
correctly. I did the same with AVG tune-up and ran maintenance.
When that finished, the AVG trial reverted to 'AVG internet security has expired, renew now to get full protection'.

Almost forgot. After initially installing AVG through the link in the email, I cancelled my
renewal subscription. Not sure if this or the pre-startup scan did something.

I'm unsure how to proceed.


Hello Guy,

I understand the inconvenience.
These issues occur, when the latest version gets installed when the old version already present on the PC.
To remove the latest version traces, run AVG clear tool as mentioned (here).
I couldn't find a subscription for AVG Internet Security on your account.
Would you like to install AVG Antivirus free or trial version of AVG Internet Security?
If you have already used the trial of Internet Security, then you will not be able to use it on the same PC.