Hello, Alan.
I apologize for the inconvenience this may have caused to you. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Two problems:
1. Internet Security tells me that it is in passive mode because another antivirus (Avast) is installed, I have deleted the other program, but the screen is still telling me that it is in passive mode.
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2. The scan says that I have an undesirable program (Firefox YouTube Downloader) installed and gives a button to uninstall it. However, It is obviously not doing it because I get this message every time I do a scan.
Hello, Alan.
I apologize for the inconvenience this may have caused to you. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.