Hello Laurie
We regret for the inconvenience. On checking your account we could see that you have active product of AVG Internet security. We would request you to remove previously installed AVG program traces from your system using AVG Remover tool and then try to reinstall AVG Internet Security.
Note:If you have installed any other Antivirus programs like AVAST, NORTON, MCAFEE or KASPERSKY, Please uninstall it first to avoid conflicts when installing AVG.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download:
1) To download AVG remover tool, please click on this link: http://download.avg.com/filedir/util/AVG_Remover.exe .
1.a) please ignore the restart and try to run the AVG clear: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe .
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
Hi I am trying to reinstall AVG Internet Security. I am running Windows 10 64bit. I continue to get an error message 0xa001004 unable to complete installation. I have tried using the AVG removal tool and then deleting the Removal Folder after Re-boot. I've also used Revo-uninstaller to get rid of any existing AVG file , but still getting error. Any suggestions would be appreciated.
Laurie
4)Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
To download the AVG , please click on this link: http://files-download.avg.com/inst/mp/Internet_Security_1824.exe.
Please feel free to contact us if you need any assistance.
Thank you.