AVG Internet Security is blocking gmail

AVG Protection
1

AVG Internet Security is blocking Gmail. I can't log in - it says the SSL certificate is not valid.

When I disable it, I can log in. I tried putting an exception to Gmail - nothing.

Please advise.

14

Hello Mario,

We will help you to resolve it.

How do you access your email account? Are you using browser or any email client like outlook?

Please follow the steps in this article (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus) to identify the AVG component that is causing the issue & let us know.

6

There is no Advanced in the proxy settings:(((((

User-added image

3

Hi,
I used all the steps described. No change.

8

I did Sir. And, as you can see in the screenshot on the leff side, there is NO advances.

2

Thank you for the confirmation, Mario
Certain email clients may require extra configuration to avoid warnings about invalid Email server certificates.
I request you to follow the steps mentioned in this article to help you in this : https://support.avg.com/SupportArticleView?urlname=AVG-Troubleshoot-invalid-email-certificate

4

Can you share us the screenshot of the error message?
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

5

Appreciate your efforts in sharing us the screenshot, Mario.
Please click on  'Open your computer's proxy settings' below 'system' section in the advanced options.

7

User-added image

9

We're sorry to know that, Mario. In this regard, we'd suggest you to try the alternate method :
Press Windows logo key & R key togethter to get run line command - Type inetcpl.cpl & hit enter - Internet properties window will be opened, from where you'll be able to locate the Advanced tab & proceed further.

10

Hello Veeramani,

This issue ONLY happens when I use Chrome. No issue when using Firefox or Edge. 

I'll use the steps you suggested and revert.

11

Thank you for the screenshot, Mario
The error code 'ERR_SSL_PROTOCOL_ERROR', which informs the browser user that there was a failed secure connection to the contacted server.
You can see the Not Secure message near the address bar in the provided screenshot.

13

When you visit an SSL-enabled website, it uses SSL/TLS protocols to communicate with the server. Sometimes, the SSL/TLS version of a website might not be compatible with your Chrome version as Chrome doesn’t permit deprecated SSL/TLS protocols to run by default. Therefore, you’d need to change those SSL/TLS protocol settings. Here’s how you can do it:

  • Click on the three dots you see in the top-right corner of Chrome and click on Settings.
  • Now scroll down and go to Advanced Settings.
  • Find the Proxy settings and open it.
  • Click on Advanced
  • Scroll down till the Security section comes up. Now make sure that you have checked all SSL and TLS versions.
  • Click Apply.
  • Relaunch your Chrome.
Before proceeding to try the above step, ensure that the date & time on your computer is set correctly.
12

OK, so how do I fix this?

15

Worked!

Awesome guys, thanks :)))