Hello,
We are sorry for the inconvenience caused. We will check and help you to resolve it. Please provide the following information to help you better :
1. Please confirm the operating system installed in your device.
2. Have you tried to run AVG Clear tool when you reinstall AVG Internet Security?
3. Share us the screenshot of the page which shows black squares for AVG program in taskbar.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Only formatting and installing a new windows system helped me, but in the meantime when avg was not working from my metamask wallet, 3.5k USD in crypto was stolen :((
I have a similar issue - the UI of all installed AVG tools is a black window. The services appear to be running, the GUI isn't accessible. I've tried:
- Repairing both programs (Antivirus FREE and TuneUp)
- uninstall/reinstall (with AVG Clear)
- Confirming Display/video drivers are latest
Help?
Hello Pete,
We'd like to clarify this for you. Please write back to us in a separate private Post so that we can check and assist you accordingly.
Thank you in advance!
AVG internet security and VPN and the menu in the task bar all appear as black squares on my screen
reinstalling doesnt help, restarting PC doesnt help
Any ideas?
Also I asked this earlier and my post didnt appear.
Hello Maiek.
Thank you for contacting AVG Community Support.
We will certainly check and help you.
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.
Only formatting and installing a new windows system helped me, but in the meantime when avg was not working from my metamask wallet, 3.5k USD in crypto was stolen :((
Thank you for writing us back, Maiek.
Please write us back in a separate post so that we can check your account and help you further.
Thank you.
I have a similar issue - the UI of all installed AVG tools is a black window. The services appear to be running, the GUI isn't accessible. I've tried:
- Repairing both programs (Antivirus FREE and TuneUp)
- uninstall/reinstall (with AVG Clear)
- Confirming Display/video drivers are latest
Help?
Hello,
We are sorry for the inconvenience caused. We will check and help you to resolve it. Please provide the following information to help you better :
1. Please confirm the operating system installed in your device.
2. Have you tried to run AVG Clear tool when you reinstall AVG Internet Security?
3. Share us the screenshot of the page which shows black squares for AVG program in taskbar.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Same for me, any answer?
Hello Pete,
We'd like to clarify this for you. Please write back to us in a separate private Post so that we can check and assist you accordingly.
Thank you in advance!
Thank you for providing the information, James.
We've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.
Thank you for writing us back and providing the information, James.
We are sorry to hear this. We'll check and help you.
May I confirm whether you have installed any other Antivirus program apart from AVG on your PC?
Also can you please whether you got an error messages after installing the programs?
Awaiting your response.
Hello Jim,
Thank you for contacting AVG Community Support.
We are sorry to know that. We'll certainly help you.
We've replied to your original post, please check and keep up the conversation there to avoid confusion.
Thank you for understanding.