AVG Internet Security (Multi-Device)

AVG Performance
5

Hi Leonard,

We'll certainly look into this and help you.
Have you already uninstalled AVG Antivirus from your Mac and are you trying to reinstall it?
Could you let us know what exactly happens when you try to reinstall AVG Antivirus?
If you received any error message, please share us it's screenshot, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.

1

• MacOS Nigh Sierra 10.13.6
• APP:  AVG Internet Security (Multi-Device)
• Application fails to launch. 
• Reinstall requires the uninstaller. Currently no uninstaller is available in launch pad.
• Please advise.

Thank you,

Leonard Zangs

2



PROMLEM(S):
1.) Application FAILS to launch. 
2.) Reinstall REQUIRES the uninstaller. Currently NO UNINSTALLER is available in launch pad.

To answer your questions:
1.) NO, an uninstall of AVG Antivirus has NOT been performed.
2.) NO, a reinstall of AVG Antivirus has NOT been performed. This requires an uninstall of AVG Antivirus. The UNINSTALLER is NOT available. At least not in LAUNCH PAD.
3.) An attempt to perform a reinstall of AVG Antivirus prompts me to uninstall of AVG Antivirus by way of proceeding to LAUNCH PAD where the uninstaller is stored BUT, there ISN’T an uninstaller of AVG Antivirus showing up in LAUNCH PAD.


Thank you,

Leonard Zangs

3

Thank you for writing back to us, Leonard.

We apologize for the inconvenience this has caused you.
To further investigate this issue and help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenient time.

4

Hi Leonard,

We'll certainly look into this and help you.
Have you already uninstalled AVG Antivirus from your Mac and are you trying to reinstall it?
Could you let us know what exactly happens when you try to reinstall AVG Antivirus?
If you received any error message, please share us it's screenshot, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.