I have purchased AVG Internet Security and it does not seem to be installing. It says it is installing, my computer restarts and yet there is only AVG Virus FREE installed. I am not super techie and would appreciate some help.
Hello Shelley,
We are here to help.
It might due to older traces of AVG left over on your PC. Please remove the traces of AVG completely using AVG clear and removal tools. To do so, refer this article.
After restart, go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders manually.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
5. Type C: and press enter, delete AVG remover folder.
Please go to c: drive-> program files and delete the AVG files.
If you have any other security products, please uninstall it to avoid conflict.
Once the older traces are removed, click this link for the installation and activation instructions of AVG Internet Security Unlimited.
Get back to us if you need any help.
Thank you for your response, but this is not working. I keep getting an "Access Denied" message. I am the administrator of my system and cannot access these files. In my settings it says I have full access to these files, yet I do not. Please help. I need to have a secure system in order to continue my work and this should not be this complicated.
Thank you.
Shelley, we have offered our additional support through email.
Please check your email inbox.
Hello Shelley,
We are here to help.
It might due to older traces of AVG left over on your PC. Please remove the traces of AVG completely using AVG clear and removal tools. To do so, refer this article.
After restart, go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders manually.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
5. Type C: and press enter, delete AVG remover folder.
Please go to c: drive-> program files and delete the AVG files.
If you have any other security products, please uninstall it to avoid conflict.
Once the older traces are removed, click this link for the installation and activation instructions of AVG Internet Security Unlimited.
Get back to us if you need any help.