AVG internet security not recognised by VPN gateway/sof

AVG Performance
4

Hello Jannette,

I understand the inconvenience.
Please provide the name of VPN application that you are using.
Open AVG Internet Security dashboard and provide the screenshot of it to check whether any message appears on it.
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Please check whether you have other third party antivirus installed on your PC.

1

Since upgrading to the latest version of AVG Internet Security V.17.73032, my work VPN gateway does not recognise that I have any anti-virus installed on my computer.  BTW all updates are installed.

I cannot insert a screen shot, but the message I receive is:

Warning: You either have no anti-virus software installed, or it is disabled. You will only be provided with access to web-based applications on successful login. Please either install anti-virus software or enable it to resolve this issue. Please click the link below to continue.

Therefore, I cannot work from home at the moment. 
Help urgently needed please!

2

Hello Jannette,

I appreciate your patience and efforts so far. I would request you to disable AVG (right click AVG tray icon and toggle the On/Off slider) and check if the VPN works.

3

Hello Jannette,

I understand the inconvenience.
Please provide the name of VPN application that you are using.
Open AVG Internet Security dashboard and provide the screenshot of it to check whether any message appears on it.
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Please check whether you have other third party antivirus installed on your PC.