On opening Internet Security the status display says that it is not up to date. Clicking on causes a check is run after which the message says that the version running is up to date.
My subscription renewal is not due until January 2018.
Can you help please?
Richard Woods
Hello Richard,
I'm sorry to hear that you're experiencing issues with AVG Internet Security updates. I request you to open AVG Internet Security > My AVG > My Subscription, look for the expiry date (1/19/2018) and also share a screenshot of the update error to assist you further.
Best regards,
Alok.
Richard,
Thank you for providing screenshot.
Please uninstall AVG Internet Security as per the steps mentioned below:
1. Click here to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG. Then click 'Uninstall', and restart computer.
To reinstall AVG Internet Security, please follow the steps mentioned here .
Keep us informed about the status.
Hello Richard,
I'm sorry to hear that you're experiencing issues with AVG Internet Security updates. I request you to open AVG Internet Security > My AVG > My Subscription, look for the expiry date (1/19/2018) and also share a screenshot of the update error to assist you further.
Best regards,
Alok.
Hello Alok
Thank you.
I'm have two screen shots (as Word documents). One shows the "Out of Date" message and the other the summary of the result of clicking on the update button.
However I don't know how to attach these to this reply. Help, please!
Yours,
Richard