AVG Internet Security not working in Windows 11

AVG Protection
3

Hi Meri,

We understand your frustration. This is definitely not the experience we wanted you to have had & we're truly sorry for the discomfort caused.
Upon checking your account, we can see that your concern is currently under the review of our highest level of support. They'll analyze the AVG diagnostic logs collected from your computer and contact you with a resolution. Furthermore, the highest priority has already been assigned to your case. They'll contact you via email as soon as possible.
Meanwhile, your continued patience is very much appreciated.
Thank you for understanding in advance!

1

I have a case opened with AVG  #17654786.   Internet Security continues to malfunction.  At this time it is not reading the scheduled scans I created.  Nor does it save or record any of the scans I run manually.  I am also getting an 'error' message stating all files were not scanned.  I have spoken with reps on two separate occasions neither were able to fix the problem.  I have been repeatedly told this problem will be escalated to Senior techs, but nothing ever happens.

2

Hi Meri,

We understand your frustration. This is definitely not the experience we wanted you to have had & we're truly sorry for the discomfort caused.
Upon checking your account, we can see that your concern is currently under the review of our highest level of support. They'll analyze the AVG diagnostic logs collected from your computer and contact you with a resolution. Furthermore, the highest priority has already been assigned to your case. They'll contact you via email as soon as possible.
Meanwhile, your continued patience is very much appreciated.
Thank you for understanding in advance!