AVG Internet Security payment made to digital river but no confirmation email hence i can't download

Hello i bought AVG from Digital River for the Internet Security and i didn't receive a code or a confirmation email who do i get in touch with to reclaim back my money what shall i do as i am perplexed about this

Hello Ian,
I'm sorry to hear about this. I see that you have already contacted our sales support team and they have asked you to wait for 24 hours. I also request you to wait for 24 hours to receive an order confirmation email. If you will not receive the order confirmation email even after 24 hours, then I request you to contact our sales support team again (https://support.avg.com/support_sales?l=en), they will surely help you find your purchase.
Best regards,
Alok.