AVG Internet Security Pro

AVG Protection
10

Problem is that I only get as far as a blue screen with a windows 10 message saying cannot startup. Then have to go to advanced functions and select to stop early startup malware protection. So I do not get to open windows and do a screenshot

9

Sean, Also have a look @ this AVG article (http://avgclick.me/getscreenshot).
AVG Guru

1

My AVG Internet Security updated today and on the required restart windows 10 went into an automatic repair routine which totally failed. The only way that I can start my laptop is to disable 'early start malware protection on startup' Anyone else have this problem?

2

Problem is that I only get as far as a blue screen with a windows 10 message saying cannot startup. Then have to go to advanced functions and select to stop early startup malware protection. So I do not get to open windows and do a screenshot

3

Thank you for the information.
We request you to run the AVG remover tool as mentioned in this article: http://avgread.me/1DEtNP0 and if shows no AVG program found, please click on "Run anyway" to continue with the removal.
Once this is done, please install AVG Internet Security as mentioned in this article: http://avgread.me/1DXPL5z .
Restart your PC once it is installed and let us know the status.

4

I can boot into windows after disabling malware protection on startup.
After starting I uninstalled AVG and restarted, but still have the same problem. Can you send me a copy of avgboota.sys so I can replace the one I have?

5

Hello Sean,

We sincerely apologize for the inconvenience caused.
Could you please us know what is the exact error that you get when "early start malware protection on startup" is enabled?
If possible please take a picture of it and attach the image here so it will be easy for us to assist.
Just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

6

I looked in windows\system32\logfiles\srt\srttrail.txt and saw the following message:  'Boot critical file d:\windows\system32\drivers\avgboota.sys is corrupt.'

7

Sean, do you mean that you couldn't boot into windows even after disabling "malware protection on startup" ?

8

Sean, Also have a look @ this AVG article (http://avgclick.me/getscreenshot).
AVG Guru