AVG Internet Security Purchase

AVG Subscription
3

Hello Georgi,

I understand the inconvenience.
The order that you mentioned, shows that you have initiated it for AVG Internet Security (30-day Trial) product but couldn't find a payment made for 1 year subscription.
The order status shows as "Cancelled" and there are no charge debited.
I request you to contact our sales support using this link: https://support.avg.com/support_sales_chat?l=en and provide the screenshot of bank statement that shows payment made for AVG subscription to get further assistance.
Thank you.

1

Hi,
On 29.12.2017 I purchased and payed 1 year subscription for AVG Internet Security with order No. 11592491972. I can't see the purchased product in My AVG Account and I don't have full protection yet. Is there any reason for this?
Best Regards,
Georgi Marinov

2

Hello Georgi,

I understand the inconvenience.
The order that you mentioned, shows that you have initiated it for AVG Internet Security (30-day Trial) product but couldn't find a payment made for 1 year subscription.
The order status shows as "Cancelled" and there are no charge debited.
I request you to contact our sales support using this link: https://support.avg.com/support_sales_chat?l=en and provide the screenshot of bank statement that shows payment made for AVG subscription to get further assistance.
Thank you.