Hello Vickie,
Upon checking the case history, we could see that you have submitted a refund ticket earlier.
Since the order number wasn't mentioned, the team has processed the refund for the recent renewal which is for AVG Internet Security.
Hence, the program is showing the expired notice for AVG Internet Security.
Later, you requested refund for AVG Secure VPN purchased on 18th April 2018 which was then informed that it not eligible as per our 30 day refund policy.
If you would like to purchase AVG Internet Security, do contact our sales team using this https://support.avg.com/support_sales_chat?l=en link. They will be able to provide a best offer.
Thank you.
I have an email saying my AVG has renewed but my computer says it has expired.
Yes but after I got the refund, I was charged again. The order number (removed)
Hello Vickie,
Upon checking the case history, we could see that you have submitted a refund ticket earlier.
Since the order number wasn't mentioned, the team has processed the refund for the recent renewal which is for AVG Internet Security.
Hence, the program is showing the expired notice for AVG Internet Security.
Later, you requested refund for AVG Secure VPN purchased on 18th April 2018 which was then informed that it not eligible as per our 30 day refund policy.
If you would like to purchase AVG Internet Security, do contact our sales team using this https://support.avg.com/support_sales_chat?l=en link. They will be able to provide a best offer.
Thank you.
Vickie, we request you not to provide the order information on a public forum.
Yes, we could see that you have been charged $59.99 for the renewal of AVG Antivirus (1 Computer) (1 Year) license which is registered under a different email address.
To activate this, open AVG Internet Security program interface.
Click on "My AVG–>My Subscriptions". If it is already logged in with your email address, then click on "Log Out".
Click on "Enter a valid activation code" and enter the license number that we have sent to you via email now.
Keep us informed about the status.
Thank you, I was successful activating per your instructions, however, When I click on the desk top icon it still says that it is expired.