AVG Internet Security renewed but expiration date unchanged

General discussion
7

Hello, Jean-michel.
You must have your old license number still activated on your PC. Please open AVG Internet Security, click My AVG > My Subscription and click on 'Remove license number' and confirm it.

2

Hello Avinash.
I'm afraid I don't see that option under My Subscription.

This is what is visible:

-----------------
This PC is logged into the following AVG account:
MYEMAIL
Log out|Manage subscription

Expires July 14, 2018.    Renew subscription.

Still need to enter license number? Enter license.
----------------
So I can enter a license number, not remove a license number.

1

Hello.
I have renewed my AVG Internet Security using a Wire Transfer payment. The order number is: 9391xxxxxx. I have received an order confirmation.
I have done this: AVG Internet security -> My AVG - > My subscription and then I entered my AVG account.
According to the content of my AVG account, everything is fine. For instance I find this:

AVG Internet Security - Unlimited

PRO features expire in 358 days

Subscription Info:

Ends: July 5, 2019 (Renew early)

So far so good.

However when I open the AVG Internet Security product itself, the expiration date has not changed. It is still July 14th, i.e. in 2 days.

And I have received several emails asking me to renew the subscription (already done of course).

I also noticed when I ask for a licence number, I receive one although according to my AVG account there are no licence number for this product.

I have already reinstalled the product but that did not change anything.

Many thanks in advance for your help. I would appreciate a quick help, considering only 2 days remain...


6

Hi Avinash.
The issue has been remotely fixed. Thanks a lot!

5

Thanks for checking it for us.
We have sent you an email with instructions to get connected with our remote assistance team. Please follow those instructions to get in touch with them to resolve your issue.

3

Hello, Jean-michel.
You must have your old license number still activated on your PC. Please open AVG Internet Security, click My AVG > My Subscription and click on 'Remove license number' and confirm it.

4

You're most welcome Jean,
I'm glad to hear that the issue has been resolved. Feel free to contact us again if you need any further assistance.
Cheers,
Alok.