I am currently experiencing a serious and business-critical issue where AVG Internet Security is repeatedly blocking access to my fully operational and legitimate website, flagging it as a potential phishing or threat domain. The website is hosted on a secure HTTPS server with a valid SSL certificate, uses standard CMS architecture, and does not contain any malicious scripts, injected code, or suspicious redirects. Despite this, multiple users have reported that when they attempt to access the site while AVG protection is enabled, they receive a blocking notification stating that the connection has been aborted due to a detected threat. This is significantly impacting customer trust and traffic because visitors immediately assume the website is compromised, even though server scans and security audits show no infection or malware presence.
The issue appears to be specifically triggered by AVG’s Web Shield or Link Scanner component, as disabling AVG temporarily allows the website to load without any problems. The website works perfectly on browsers such as Chrome, Firefox, and Edge when AVG protection is turned off, and it is not flagged by other antivirus providers during independent scans. I have performed multiple server-side malware scans, checked file integrity, verified DNS configurations, reviewed .htaccess rules, and confirmed there are no suspicious JavaScript injections or obfuscated code snippets embedded in the source. However, AVG continues to categorize the domain as potentially dangerous, which strongly suggests a false positive detection rather than an actual infection.
From a technical perspective, the website uses third-party integrations including payment gateways, API-based order tracking systems, and external CDN resources for performance optimization. I am concerned that AVG may be misinterpreting one of these external scripts or API calls as suspicious behavior, possibly due to heuristic-based detection or outdated threat intelligence databases. There are no forced redirects, pop-ups, or background downloads implemented on the website. Additionally, Google Search Console, hosting provider security logs, and independent malware scanning tools confirm that the domain is clean and not blacklisted elsewhere. This inconsistency makes troubleshooting extremely challenging because the issue seems isolated specifically to AVG’s protection engine.
Another concerning factor is that the blocking behavior does not appear consistent across all users, which makes it harder to reproduce and diagnose. Some users report immediate blocking, while others can access the site without issues. This suggests that the detection might depend on AVG version, virus definition database updates, or specific Web Shield sensitivity settings. The unpredictability of the blocking is damaging my website’s credibility, as customers often send screenshots of the AVG warning page, assuming the site has been hacked. This is causing hesitation in completing purchases and directly affecting revenue.
I have already attempted to submit the domain for false positive review through AVG’s official submission channels, but I have not yet received a clear explanation of what specific element on the website is triggering the detection. Without knowing the exact file, script, or behavior being flagged, it is extremely difficult to implement corrective action on my end. The server environment is regularly updated, file permissions are properly configured, and there are no unusual outbound connections or suspicious cron jobs running on the hosting account. All traffic is routed securely through HTTPS, and there are no mixed-content warnings or certificate mismatches.
At this stage, I am seeking guidance from the AVG community to understand what specific technical factors typically trigger false phishing or threat detections in AVG Web Shield for legitimate business websites. Are there known patterns related to CDN usage, API integrations, shared hosting IP reputation, or certain JavaScript behaviors that commonly cause such false positives? Any insight into how AVG evaluates domain reputation and what steps can be taken to expedite reclassification would be greatly appreciated, as this blocking issue is actively harming website accessibility and business operations.