Hello Silvano,
We will help you with this.
Provide the screenshot of AVG alarm message appearing for update to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I tried to send the image but it exceeds the maximum size of 1 Mb.
How can I proceed?
The message is: virus definitions are not upgraded. But when I run the upgrade it doesn't work.
Thank you for helping
I tried to send the image but it exceeds the maximum size of 1 Mb.
How can I proceed?
That's great to hear!
Please feel free to contact us anytime in future.
Yes, we have received it. I appreciate your efforts, Silvano.
Let's repair your AVG Internet Security program to check if there is any issue with your product configuration. Reboot your PC to save the changes we made.
Keep us posted here.
Thank you so much for sharing us the screenshot.
In this case, we request you to reboot your PC in safe mode and then try to run the AVG clear and remover tools.
Refer to this article to know how to reboot your PC in safe mode.
Many thanks to all of you! Grazie. Ciao
Hello, when I tried to reboot I found that avg update was working. I waited more then one hour but noting happened. And the alarm message is always on my screen
Hello Silvano,
I appreciate your efforts.
I have sent you an e-mail and please attach the screenshot of size 1Mb to assist you further.
Thank you.
Silvano,
May I know if it has given any error message when you start the AVG Clear tool? If possible, please share a screenshot of the AVG Clear tool user interface.
Regards,
Alok.
Silvano,
I really appreciate your effort in trying to resolve this issue. In this case, we request you to uninstall the existing AVG Internet Security using AVG Clear tool and reinstall it.
Click here to download AVG Clear tool, run the downloaded file, click NO if it's ask to reboot the computer in safe mode and continue with the desktop instruction.
After the reboot, please click here for instruction to download/install/activate AVG Internet Security, use login option to activate it.
Regards,
Alok.