Hello, Gerrit.
We'd be glad to clarify your subscription details. We'd like to confirm that you do not have two AVG Internet Security subscriptions. I've sent an email with details of your active subscriptions, please check your inbox and spam box as well.
Good afternoon,
looking at my subscriptions it seems that I have 2 subscriptions for Internet Security on the one lap top I have. That should not be the case: one subscription is enough. I cannot check at the moment whether I have paid twice.
Thanks in advance for your help,
Gerrit Janssen - The Netherlands
Hello, Gerrit.
We'd be glad to clarify your subscription details. We'd like to confirm that you do not have two AVG Internet Security subscriptions. I've sent an email with details of your active subscriptions, please check your inbox and spam box as well.
Thank you for your clarifications.
Maybe better that I change anyhow from the HLD…license to the ZZJ…license, because then all products have the samen license-code.
BRegards, Gerrrit.
Hi Avinash,
I emailed you a minute ago the screenshot.
Thx, Gerrit.
Thank you so much.
I have sent you the reply via email, please check your email inbox.
Thank you so much for understanding.
You can use your AVG Internet Security with HLD license and it will be working fine.
Please feel free to contact us anytime in future.
Gerrit, AVG Anti Track will not appear under My Products tab in AVG MyAccount. Regarding the payment of 59.99 on 17th Oct 2018 and 25th Aug 2018, they are for different products. The charge on 25th Aug 2018 was for the renewal of AVG Secure VPN (1 year subscription) and the charge on 17th Oct 2018 was for the renewal of AVG Internet Security - Unlimited (1 year subscription).
I'd once again like to inform that you did not pay twice for the same product and the payments you mentioned belong to the products mentioned in my email.
Could you provide a screenshot of the screen asking you to change the AVG Internet Security license?