AVG Internet Security unexpectently has nothing active, all modules red. Can't repair or reactivate

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6

Nathan, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. Otherwise, When available, A member of the official AVG Community Support in Brno (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) will see your topic & respond but please bear in mind that it's now the weekend.
AVG Guru

5

Yes I tried that. I have had AVG 2014 since December 2013. A few months ago, my AVG Internet Security suddenly went into what looks like an error state - all modules are red with "UNKNOWN" under each one. I was not able to re-enable any of the modules. I get an error from some functions (like clicking "Protection is up-to-date" saying that the connection is off-line. This is despite the fact that I still have Internet connectivity through other browsers and applications. I tried to repair the installation through Control Panel but this too would error. I tried to uninstall the product and again, this process would error. The only way I could uninstall the product was to reboot in Safe Mode. Then I would reboot normally and reinstall the product again and everything appeared fine. I since upgraded to Internet Security 2015 but same problem. This same problem has become more and more frequent such that now I only go 2-3 days before the whole installation winds up in that same error state again. I could not find a satisfactory solution in any forums or on your support FAQ. I am hoping you can help me with this because my only alternative will be to find another Vendor if this can't be resolved.

Thanks.
Nathan.

2

Yes I tried that. I have had AVG 2014 since December 2013. A few months ago, my AVG Internet Security suddenly went into what looks like an error state - all modules are red with "UNKNOWN" under each one. I was not able to re-enable any of the modules. I get an error from some functions (like clicking "Protection is up-to-date" saying that the connection is off-line. This is despite the fact that I still have Internet connectivity through other browsers and applications. I tried to repair the installation through Control Panel but this too would error. I tried to uninstall the product and again, this process would error. The only way I could uninstall the product was to reboot in Safe Mode. Then I would reboot normally and reinstall the product again and everything appeared fine. I since upgraded to Internet Security 2015 but same problem. This same problem has become more and more frequent such that now I only go 2-3 days before the whole installation winds up in that same error state again. I could not find a satisfactory solution in any forums or on your support FAQ. I am hoping you can help me with this because my only alternative will be to find another Vendor if this can't be resolved.

Thanks.
Nathan.

4

Nathan, Did you download a new install file?.. Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=No-active-components-in-AVG).
AVG Guru

3

Nathan, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. Otherwise, When available, A member of the official AVG Community Support in Brno (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) will see your topic & respond but please bear in mind that it's now the weekend.
AVG Guru

1

Hi Nathan,
In order to analyze it please provide us with diagnostic output (gather it right after inducing issue) using this tool and please add detailed description of issue.
Thanks