AVG Internet Security Unlimited Addin crashes Outlook

AVG Performance
10

Mohammed,
This isn't the experience we want you to have and I apologize for the inconvenience caused. I have sent an email with instructions to get in touch with our additional technical support. Please follow my email instructions and get connected with them. They will resolve the issue in your PC.

11

Mohammed,
I apologize for the delay in response. The issue with AVG Outlook add in was resolved in a recent update. Please check in Outlook if you can see the add in or not. If you do not, please try to repair AVG ( http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG ) and check.

1

AVG Internet Security Unlimited 

After the last update (179.30.40) the AVG Addin causes by Outlook to crash on loading and I it needed to be disable for outlook to work.

2

Mohammed,
This isn't the experience we want you to have and I apologize for the inconvenience caused. I have sent an email with instructions to get in touch with our additional technical support. Please follow my email instructions and get connected with them. They will resolve the issue in your PC.

4

Thanks

I've also unistalled the add-in from outlook how do I readd it?

5

Hello Mohammed,

To add in of AVG will get added automatically, if AVG AntiSpam component is enabled in your computer. Please open AVG Internet Security->Menu->Settings->Components->AntiSpam. Check if this component is enabled or disabled. If disabled, enable the same and check if AVG addin is installed automatically in your outlook.

6

Done, everything works fine, except the AVG add-in is missing from the Add-ins list (Image above).

8

Mohammed,

I understand you are not happy with the remote access. Please open AVG Internet Security > Menu > Settings > Components > Install Anti-spam feature and restart your computer to check the issue. 

If the issue persists, then I would request you to get in touch with the remote technician to collect the log files and escalate the case.

3

I am sorry to hear that. Please remove and reinstall AVG AntiSpam component and check if everything works fine.

9

Thanks for replying 

But I would prefer to remedy the issue without the use of remote support. If possible please send me the neccessary instructions on how to do the fix myseld, and if you could how to re-install the add-in if neccessary.

Thanks again

7

Mohammed,
I apologize for the delay in response. The issue with AVG Outlook add in was resolved in a recent update. Please check in Outlook if you can see the add in or not. If you do not, please try to repair AVG ( http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG ) and check.