Hello Dave,
We apologize for the inconvenience caused. In order to help you better, We request you to provide the version number of "AVG Protection" installed in your PC. You will be able to check this from the system Control panel. You can also attach a screenshot of the AVG window by following the instructions from the article. Here is the link: http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot
Thank you.
Have active license for AVG Internet Security went through upgrade process AVG Internet Security - Ultimate. I now have two instances of AVG on my system. Previous AVG internet Security states Computer, Web, Identity and email partially protected, firewall active, whilst the new version show (Computer, Web, Hackers, Data & payments protected). with two version running the new AVG continues to come up with an error code, 0xc0070781. How can this be fixed
Also purchased VPN secure and still showing 30 day trial period although it in the AVG My Account as purchased and I've logged in via AVG Zen console.
Hello Dave,
Thank you for providing the information. We found you have installed the AVG Internet Security (1 computer) which works with a license number. In order to install the AVG Secure VPN, you need to have an Unlimited version of AVG program installed in your PC.
The AVG internet Security (1 computer) need to be migrated to unlimited version so that you could have both AVG Secure VPN and Internet Security active. We request you to contact our AVG support team via chat and they will help you in migrating the AVG program. Here is the link to contact them: https://support.avg.com/support_tech_chat
Thank you.
Thank you for providing the information. We found you have installed the AVG Internet Security (1 computer) which works with a license number. In order to install the AVG Secure VPN, you need to have an Unlimited version of AVG program installed in your PC.
The AVG internet Security (1 computer) need to be migrated to unlimited version so that you could have both AVG Secure VPN and Internet Security active. We request you to contact our AVG support team via chat and they will help you in migrating the AVG program. Here is the link to contact them: https://support.avg.com/support_tech_chat
Thank you.