We request you to uninstall AVG products with its traces from your device and then reinstall latest version to avoid further issues.
Refer this article:
http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to download AVG remover tool and Clear tool required for uninstallation.
Click on this link : http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to download and install AVG Internet Security and activate it using the license number you received at the time of purchase.
Let us know if you face any difficulties.
I just renewed my AVG antivirus for 2018 and have been using AVG for years. The new software installed is called AVG Internet Security but there is still the earlier version called AVG Protection on my system. The new version is saying my software is in passive mode due to two packages and wants to uninstall one of them. Should I be uninstalling AVG Protection and if I do, will I still have antivirus protection and an internet firewall?
Terry,
We request you to uninstall AVG products with its traces from your device and then reinstall latest version to avoid further issues.
Refer this article:
http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to download AVG remover tool and Clear tool required for uninstallation.
Click on this link : http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to download and install AVG Internet Security and activate it using the license number you received at the time of purchase.
Let us know if you face any difficulties.