AVG Internet Security with icons being switched off

AVG Protection
16

Hi Avinash

Thank you for your reply.

I have pursued further with this problem by starting at the very beginning.

The code confirming my renewal sent at the time is different to the one sent to me.

The reason being the last two digits are close to each other and not as shown in my confirmation.  I have hopefully, re-actived my AVG Internet Security now.   (The buy now has disappeared.)

Let's see what happens now?

Thank you again for your patience and understanding in the matter.  I am not computer expert.

 I hope now this has resolved the problem

15

Hi Avinash
Thank you for your reply.
Following your instructions, I have unistalled your AVG Secure Browser, which may have been causing the problem.   I then did the procedure of repair as suggested by you.
Thinking all was now resolved but this morning after login, there were two icons in the red.
Please check that I have correctly renewed my AVG Internet Security and not having two.
Thank you again for your assistance in this matter. 
Roman

1

Why is the occasional AVG Internet Security icons being switched?    I have not requested such an action.   Everyday I need to check to make sure all sections are on.    And even later, I check again and find that one has been switched off!   This is now becoming annoying  when you cannot rely on your system to be working properly.   I only recently renewed.  
Thank you.

2

Hi Krishnan
Thank you for your reply.
Thank you also for kindly informing me of my "duplicated" AVG Tune-Up, giving two expiry dates.
I prefer to have a single AVG Tune-up for one computer.
Please now  confirm my renewal date for the AVG Tune-Up as a single user.
Thank you.  

4

Hi Priyan
Thank you for your reply regarding my Tune-Up account.
I have as requested acitvated this single subscription, which is now valid until 17 Janaury 2021.
I note that the same code is used for Internet Security too?
Hoping now everything is back to normal. 
.

6

Hi Roman.
This isn't the expected behavior, we're sorry for the inconvenience caused.
Please make sure you do not have any conflicting antivirus software installed on your PC.
If you have, please uninstall it. I'd also request you to repair AVG to resolve the issue.

7

Hi Krishnan

Thank you for your reply further to the problem with my AVG Internet Security.

I have done as requuested and unitalled this and reinstalled this again.

When I re-installed this, the code given to me did not work…red and invalid.  I double checked this to make sure I used correct code.   

When I go into the AVG Internet Security, I now get a note stating to buy this system.   I have already recently renewed this.

I must of not done this correctly?

Thank you.



Thank you.

8

Hi Avinash

Thank you for your reply.

I have pursued further with this problem by starting at the very beginning.

The code confirming my renewal sent at the time is different to the one sent to me.

The reason being the last two digits are close to each other and not as shown in my confirmation.  I have hopefully, re-actived my AVG Internet Security now.   (The buy now has disappeared.)

Let's see what happens now?

Thank you again for your patience and understanding in the matter.  I am not computer expert.

 I hope now this has resolved the problem

9

Thanks for confirming, Roman.

As requested, we have consolidated your subscription and shared your expiration date for AVG TuneUp subscription via email.

Please keep up the conversation in it for further assistance.

10

Roman, we're glad to hear that you appear to have successfully activated the product.
To make sure of that, please open AVG Internet Security, click Menu -> My Subscriptions and check the expiry date showing under 'SUbscriptions available on this PC'.
Please confirm the date that you see in a reply to our email.

11

Roman. we're here to help.
I have sent an email requesting more details about this issue.
Awaiting your response to assist you further.

5

Roman, for AVG Internet Security subscription I have sent an email explaining the expiry date.

Kindly reach us if you need any clarifications.

3

Hi Avinash
Thank you for your reply.
Following your instructions, I have unistalled your AVG Secure Browser, which may have been causing the problem.   I then did the procedure of repair as suggested by you.
Thinking all was now resolved but this morning after login, there were two icons in the red.
Please check that I have correctly renewed my AVG Internet Security and not having two.
Thank you again for your assistance in this matter. 
Roman

13

Hi Avinash
Thank you for your reply.
I have checked as instructed by you for the expirey date of the  AVG Internet Security and the date shown is May 17, 2021.
I am due tor renew the  AVG Tune-Up on 10 July 2020 and I do hope this will not cause a problem.  
Again thank you for all the assistance in this matter.

12

Thank you for ensuring us that the AVG Internet Security is active on your computer, Roman. As it isn't recommended to share the product details over this post, we've sent you an email regarding AVG TuneUp. Please check & revert to us via email to proceed further.

14

Appreciate your efforts in working towards fixing the issue, Roman.
Sometimes, this might happen if few services are unable to initiate. Hence, our colleague has suggested you to repair AVG program. Since it didn't help, let us perform a clean installation. To do so, you need to uninstall AVG using AVG Clear  & reinstall. As it isn't recommended to share the license info over this post, we've sent you the code via email.