Gordon, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Gordon,
I apologize for the inconvenience. It could be possible that the latest updated have failed to install completely or the connection with update server was interrupted. Please follow the below steps to change the DNS settings and try to update the program manually.
Please press Window key along with R key to open the Run command.
-Type ncpa.cpl on the Run command and enter to open the Network connections.
-Now right-click on your active internet connection (this may be "Ethernet", "Wireless Network Connection" or "Local Area Connection" depending on how your
computer is set up) and select Properties.
-In the Networking tab, click once on Internet Protocol (TCP/IP4) to highlight it, and then click Properties.
-Select Use the following DNS server addresses and then enter the following:
Preferred DNS server: 8.8.8.8
Alternate DNS server: 8.8.4.4
-Click OK to finish.
If the issue persists, please provide me the screenshot of the update page to check and assist further.
It also says the computer has not been scanned for 20 days even though I ran a scan 5 minutes ago!
How do I get an up to date version?
Hello Gordon,
I apologize for the inconvenience. It could be possible that the latest updated have failed to install completely or the connection with update server was interrupted. Please follow the below steps to change the DNS settings and try to update the program manually.
Please press Window key along with R key to open the Run command.
-Type ncpa.cpl on the Run command and enter to open the Network connections.
-Now right-click on your active internet connection (this may be "Ethernet", "Wireless Network Connection" or "Local Area Connection" depending on how your
computer is set up) and select Properties.
-In the Networking tab, click once on Internet Protocol (TCP/IP4) to highlight it, and then click Properties.
-Select Use the following DNS server addresses and then enter the following:
Preferred DNS server: 8.8.8.8
Alternate DNS server: 8.8.4.4
-Click OK to finish.
If the issue persists, please provide me the screenshot of the update page to check and assist further.
Changing to 8.8.8.8 seems to have fixed it. Great !
Thank you for updating the status.
Glad to know that your issue has been fixed.
Feel free to contact us if you need further assistance.
Have a nice day!!!
Gordon, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru