Hi thanks I followed your advice and AVG is now set up and working. The only difficullty I've got now is under AVG My Acccount I can't see my product . So can't cancel the automatic extension next year. (I don't have a subscription renewal email so can't use this to cancel the automatic extension.) I had done this previously but guess when it was reloaded the automatic extension was loaded and needs to be cancelled again. Can you help re stopping automatic extension. TIA Anne
Hello Anne,
I understand the inconvenience.
I request you to completely remove the traces of AVG using our tools and then proceed to install AVG Internet Security program.
Run AVG removal tool followed by Clear tool as mentioned (here).
NOTE: If there are no AVG program found, click on "Run Anyway" to proceed with the removal.
Proceed to install AVG Internet Security as mentioned (here).
Keep us informed about the status.
I can't see my product. You cancelled the automatic renewal of AVG Internet Security on 28 Feb But unfortunately since then I've had to (remove the temp AVG again and) reload my AVG. If the reload didn't load as above please can you cancel the automatic renewal again. (Becuse I had to use restore point on 22 Feb to 'fix' problem after update). Thanks Anne
Hi
can any one help re my disapearing AVG Internet Security. How to I get it back? About a week ago I renewed it for another year (paid a few days early - got order number AVG on desktop confirmed done. But did stop it renewing automatically in future)
However it has now gone from my computer. Desktop only shows expired free version in its place. Got notification today saying not protected as cover expired.
I got AVG License Retrieval email to confirm licence details, but I can't get AVG Internet Security set up again as:
* I can't install it -get message already installed, although I can't see it in programme list
* PRODUCT ACTIVATION steps in email didn't help. When I follow link to ''How to activate AVG Antivirus or Internet Security with a new license number' It says Open AVG Internet Security or AVG AntiVirus by double-clicking the AVG icon on your desktop.
But AVG icon has disappeared from my desktop and I can't locate programme (checked Control Panel but only the free version is there)
Thanks in advance
Hi thanks I followed your advice and AVG is now set up and working. The only difficullty I've got now is under AVG My Acccount I can't see my product . So can't cancel the automatic extension next year. (I don't have a subscription renewal email so can't use this to cancel the automatic extension.) I had done this previously but guess when it was reloaded the automatic extension was loaded and needs to be cancelled again. Can you help re stopping automatic extension. TIA Anne
Anne,
The Automatic renewal has been canceled and no money will be deducted automatically. Please provide the screenshot of Myaccount - My products tab displaying your email address on top. I will check it and escalate the case further to resolve the issue.
If you face any difficulties in reinstalling the product, let me know I will cancel your subscription.
Hello Anne,
I'm glad to hear that your AVG Internet Security is working on your computer. Regarding AVG MyAccount issue: I have sent you an email, please reply to that email with the requested information to assist you further.
Best regards,
Alok.
Hello Anne,
I understand the inconvenience.
I request you to completely remove the traces of AVG using our tools and then proceed to install AVG Internet Security program.
Run AVG removal tool followed by Clear tool as mentioned (here).
NOTE: If there are no AVG program found, click on "Run Anyway" to proceed with the removal.
Proceed to install AVG Internet Security as mentioned (here).
Keep us informed about the status.