AVG internet security

I have purchased AVG Internet Security from a Walmart.  And I have tried to load on and download your product.  But for some reason its not working.  Please advise.

Hi Gayle,

Thank you for reaching out to us with your concern.

Unfortunately, I'm unable to locate any Active Subscription under your account. I've sent you an email requesting further details, please check your Inbox and provide me with the details to assist you further.

Also, could you tell me what exactly is the issue that you're facing with the AVG Internet Security on your computer?

If possible, please provide me with a screenshot of the issue. Click Here for the steps to create a screenshot. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

Hi Gayle,

Thank you for reaching out to us with your concern.

Unfortunately, I'm unable to locate any Active Subscription under your account. I've sent you an email requesting further details, please check your Inbox and provide me with the details to assist you further.

Also, could you tell me what exactly is the issue that you're facing with the AVG Internet Security on your computer?

If possible, please provide me with a screenshot of the issue. Click Here for the steps to create a screenshot. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.