Hello Heather,
Sorry for the inconvenience caused.
This is a known issue, we request you to reinstall your AVG program using the AVG remover tool.
1) To download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
To download, install and activate AVG Internet Security please follow the instructions mentioned in this link: http://avgread.me/1DXPL5z .
If the same issues persists, please take a screenshot of the popup and send it here, so that we can help you in escalating your case to level two.
Whenever I boot up my computer now, AVG says it does not recognize the license number. It says to re-enter my license number and when I do, nothing happens.
I tried removing AVG from my computer but it says it cannot remove because this AVG install does not exist.
How do I solve this issue?
Hello Heather,
Sorry for the inconvenience caused.
This is a known issue, we request you to reinstall your AVG program using the AVG remover tool.
1) To download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
To download, install and activate AVG Internet Security please follow the instructions mentioned in this link: http://avgread.me/1DXPL5z .
If the same issues persists, please take a screenshot of the popup and send it here, so that we can help you in escalating your case to level two.