I'm getting a request for a password when I try to access AVG Internet Security. I don't recall ever having this issue before. How do I know if this program is working if I can't access it?
My subscription expires in March. If I resubscribe will that correct the problem? Thanks!
Hiu Dinesh! I'm having trouble getting a screenshot but let me give you an idea as to what I'm running into when I try to open AVG. I'm getting a message saying PASSWORD REQUIRED and then two choices saying ENTER and CANCEL. My AVG password is rejected and then I'm getting a message saying SELECT CANCEL UNLESS YOU ARE PERFORMING THE ACTION INTENTIONALLY. To give you further info I believe someone may have hacked into this program and made some changes. Do you think my best best would be just to renew my subscription? Can I perhaps get someone from AVG to take control and correct this. Thanks!
Hi John,
We're glad to look into this & help you.
From your description, it seems that you're being prompted to enter settings password.
To ensure this, clarify whether you receive the prompt titled 'Authorization - an attempt was made to enter protected area' or share us the screenshot of it.
SUCCESS!!! Thanks so much for your help Dinesh & Midhun!!!
Glad to know that, John. Thank you for updating the status. Have a great day. Stay safe!
Hi John,
We're glad to look into this & help you.
From your description, it seems that you're being prompted to enter settings password.
To ensure this, clarify whether you receive the prompt titled 'Authorization - an attempt was made to enter protected area' or share us the screenshot of it.