Hi Hans,
We're glad to help you with this.
Upon checking the provided order #, we see that you've an active subscription of AVG Internet Security, valid till 2020.6.4, as you've mentioned.
The program doesn't require an activation code to activate it. You can use your AVG account login credentials to activate. However, you do have a wallet key for your subscription, which can't be shared through this public post. As we're uncertain about the exact message that you receive, would you be so kind to share us the screenshot of it for better clarity?
My subscription for Internet Security was renewed till June 04. 2020, but doesn't work. I get the message that I have no subscription. I received an Email on May 20. with confirmation of the renewal, but without a license number or activating code. The AVG deliverynumber is (order # removed).
Can you help?
Hi Dinesh,
Thank you for your quick answer. Here's the screenshot you asked for.
| Bestelgegevens Bestelnummer: xxxxxxxx
Automatisch verlengd tot: 4 juni 2020 Betalingsgegevens Kaart eindigt op: ************1044 Subtotaal: 49,58 € Btw: 10,41 € Totaal: 59,99 € Klik hier om uw factuur op te halen. Op de afschrijving van uw creditcard wordt hiervoor “*DRI*AVG Technologies” weergegeven. Factuuradres H.M. Golstein H. van Eyklaan 65 Apeldoorn 7321 LE Email : xxxxxxxxx |