AVG Internet Security

AVG Protection
5

Hi John,

I will assist you further to fix this issue.

Let's repair AVG Internet Security and check the status.

Refer the article to repair AVG: https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus

Feel free to write back, if you need further help.

1

Downloaded and Installed an update 3 days ago and the homepage on AVG Internet Security says in red Protection is Disabled. There is a Fix Now button which doesn't appear to do anything and underneath it says problem will be resolved with a Restart. 7 restarts later it still says Protection disabled, although the items beneath are showing as protected. Am I protected or not? Can anyone help?  Is this a bad download?

2

Hi John,

I will assist you further to fix this issue.

Let's repair AVG Internet Security and check the status.

Refer the article to repair AVG: https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus

Feel free to write back, if you need further help.

4

We're sorry to know that, John. As this isn't the usual behavior of AVG & as the repair failed to help, let us perform a clean installation.
To do so, follow the steps in below articles : 
Uninstall AVG using AVG Clear
Install/Activate AVG Internet Security
To activate, use the code that has been sent to you via email. 
Please try the above step & let us know if it helps.

3

Thanks for this Sarah; very clear and concise.  Unfortunately I've done the repair twice and it is still saying that Protection is Disabled

John