Hello Peter.
We are sorry to hear about the inconvenience caused. The product you have purchased is AVG Internet security. It does not require AVG Zen and you it is what the setup is saying "an incompatible product was already installed". So we would request you to uninstall AVG Zen as described in this article ( http://avgread.me/1PcxDs2 ) and then download AVG Internet security as described in this article ( http://avgread.me/1DXPL5z ). Please, feel free to let us know if you require any further assistance. Thank you.
I bought this product on 2015-11-05, license number given beginning "I" ending "3". I have tried activating with my new license number to no effect, then downloading & installing many times since, but nothing has worked. The last email I had on 19th November said I just needed to activate my license, but on clicking on "Support" or "Options", "Reactivate" did not appear anywhere. I was not on "Zen".
When I tried to re-install, a message came up that there was a product already on my computer that was incompatible with the new one so it could not be installed. Please advise what I am to do or install it for me before 7th December as I am 87 and obviously stupid.
Hello Peter.
We are sorry to hear about the inconvenience caused. The product you have purchased is AVG Internet security. It does not require AVG Zen and you it is what the setup is saying "an incompatible product was already installed". So we would request you to uninstall AVG Zen as described in this article ( http://avgread.me/1PcxDs2 ) and then download AVG Internet security as described in this article ( http://avgread.me/1DXPL5z ). Please, feel free to let us know if you require any further assistance. Thank you.