Avg internet security

Hello Clementine,
Firstly, please accept our apologies for not replying in your language.
Please be informed that we provide customer support for issues related in English only. Therefore, we request you to specify your query in English.
Thank you.

j'ai renouvelé mon abonnement le 05 octobre 2016, n° de Commande 701-4887673, paiement bien prélevé, et on me dit que je ne suis plus abonnée, veuillez faire le nécessaire le plus rapidement possible, svp. Mme PREVEL clémentine
 
Hello Clementine,
Firstly, please accept our apologies for not replying in your language.
Please be informed that we provide customer support for issues related in English only. Therefore, we request you to specify your query in English.
Thank you.
Clementine, This Community is basically English language.. Query translation....
[French to English]
I renewed my subscription on October 05, 2016, order number 701-4887673, payment well levied, and I am told that I am no longer subscribed, please make the necessary as soon as possible, please.
AVG Guru