Hello Marva,
I apologize for the inconvenience you experienced in this case.
I request you to please follow the below steps to resolve your issue.
1.Make sure that no other installation is running on your computer. If you discover another installation is in progress, please wait for it to finish and retry the update later.
2.Press simultaneously Ctrl+Alt+Delete keys on your keyboard.
3.On the next screen, click on Task Manager.
4.In Task Manager, on Processes tab, look for an item called "Windows installer" or "msiexec.exe".
5.Left-click the "Windows installer" to select it and then click End task button in bottom right corner of the Task Manager window.
6.A prompt will appear to confirm the action. Click End task again.
7.If there are more instances of "Windows installer" or "msiexec.exe" displayed in the Task Manager window, please repeat the steps 5 and 6 for all of them.
8.Return to AVG and try to install.
Please feel free to get back to us for further assistance.
Thank you.
I bought AVg and after going through the wholeprocess I get it telling me that another instsllation is running. Complete it before i can finish the installation. I dont see anything else being installed.
Hello Marva,
I apologize for the inconvenience you experienced in this case.
I request you to please follow the below steps to resolve your issue.
1.Make sure that no other installation is running on your computer. If you discover another installation is in progress, please wait for it to finish and retry the update later.
2.Press simultaneously Ctrl+Alt+Delete keys on your keyboard.
3.On the next screen, click on Task Manager.
4.In Task Manager, on Processes tab, look for an item called "Windows installer" or "msiexec.exe".
5.Left-click the "Windows installer" to select it and then click End task button in bottom right corner of the Task Manager window.
6.A prompt will appear to confirm the action. Click End task again.
7.If there are more instances of "Windows installer" or "msiexec.exe" displayed in the Task Manager window, please repeat the steps 5 and 6 for all of them.
8.Return to AVG and try to install.
Please feel free to get back to us for further assistance.
Thank you.