I used to install AVG internet Security I have had to reinstall AVG before on the same PC without any problem. Suddenly, when I go to do it again, I only get AVG Zen, and I log into my Account and it says AVG Internet Security has been cancelled. I never cancelled it and my subscription is still good and doesn't expire until next year. The last time I requested the License numbers it said it was active and expires 2017. I would like that License number please.
Hello Colin,
We are sorry for the inconvenience caused.
You should have downloaded the AVG Zen installation file accidentally.
We request you to remove the AVG Zen if it is installed by using the AVG remover tool as mentioned in this article: http://avgread.me/1DEtNP0 .
As per our record, you have purchased the license for AVG Internet Security (1 computer), to download it please follow the steps mentioned in this article: http://avgread.me/1DXPL5z .
Please feel free to contact us if you need any assistance.
Hello Colin,
We are sorry for the inconvenience caused.
You should have downloaded the AVG Zen installation file accidentally.
We request you to remove the AVG Zen if it is installed by using the AVG remover tool as mentioned in this article: http://avgread.me/1DEtNP0 .
As per our record, you have purchased the license for AVG Internet Security (1 computer), to download it please follow the steps mentioned in this article: http://avgread.me/1DXPL5z .
Please feel free to contact us if you need any assistance.
Thank you very much for your fast reply. Obviously the old install I had for that program doesn’t work anymore. Even after removing all AVG products, when installing the new one, it said I still had AVG products so I used your remover tool to remove any remaining AVG and used the new install file which you directed me to and it worked. Cheers.