I paid for a year of internet security. It runs a scan and says I am protected, even though my computer keeps telling me I have a virus… but when I try to resolve all issues it asks me for a years subscription, which I thought I had. I am becoming irritated. Are there more products to pay for? I thought I purchased them already. I have uninstalled and reinstalled and same info. Please advise
Hello Emily.
We'd be glad to clarify.
Could you share a screenshot (https://bit.ly/3bfwDpw) of how do you confirm that your PC is infected?
Regarding the issues that you were unable to resolve, they must be performance issues. Please note that scan for performance issues is appended to virus scan as an introductino to AVG TuneUp.
AVG TuneUp is a different product which is not included with AVG Internet Security. Appreciate your understanding.