Dear Alok
Thank you, I followed your instructions and restarted my computer. But still cannot update. Then I have uninstalled an old antivirus program [McAfee] as recommended by AVG when repairing and restarted the computer again but still no change. Then I have tried to repair a second time and restart again but I still receive the same error messages while trying to update. What should I do now. I'm desperate. Please help me.
I have also these messages below
Other user Micaela Mamotte posting (https://support.avg.com/answers?id=9060N000000PiLFQA0).
Micaela, For your info, just in case that you are unaware, you can post the screenshots here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Also in future, to keep everything together, please try to keep the whole conversation in one question/thread to speed up any resolution.
AVG Guru
Alok, Email well received and your colleague Jaya has partly resolved the problem since Saturday last. My avg internet security has been installed but there is still no automatic update. As per Jaya a senoir team will revert back to me for a solution. But nothing up to now. I have replied to your email regarding this issue which needs to be fixed urgently please.
Regards
Micaela
Hello Micaela,
I understand your concern, I have forwarded your reply to our senior team. They will contact you via email soon. Your patience is much appreciated in this matter.
Best regards,
Alok.
Thank you for providing screenshots Micaela,
In this case, I request you to repair AVG Protection (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG) and reboot your computer once. After reboot, please check if your AVG program and it's updates are working.
Best regards,
Alok.
Other user Micaela Mamotte posting (https://support.avg.com/answers?id=9060N000000PiLFQA0).
Micaela, For your info, just in case that you are unaware, you can post the screenshots here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Also in future, to keep everything together, please try to keep the whole conversation in one question/thread to speed up any resolution.
AVG Guru
Dear Alok
Thank you, I followed your instructions and restarted my computer. But still cannot update. Then I have uninstalled an old antivirus program [McAfee] as recommended by AVG when repairing and restarted the computer again but still no change. Then I have tried to repair a second time and restart again but I still receive the same error messages while trying to update. What should I do now. I'm desperate. Please help me.
I have also these messages below
Request #06321183 [ ref:_00Db0Z3Sf._5000N1RGcqr:ref ]
Hello Michel Raj,
I've followed your suggestion and contacted my ISP. They did not find any issue with the network. I had my laptop checked by a technician who did not find any issue as well. They informed me that my network is working properly and that the problem is with your update server. Furthermore I do not have any problem receiving updates from Windows. Also, I noticed that I am not the only one having this issue with AVG as per the different reviews I've read. Its been two months since the last update and that's not acceptable. I have paid for a full year protection with automatic updates! If you are not able to solve this issue then refund me part of the subscription amount I've paid. Also note that I have already cancel my automatic renewal subscription.
Awaiting an early reply,
Micaela
Hello again I have screen shots of the error messages to send. Can you please let me have an email address. I have been trying to reach you [via chat service] since Tuesday but it is always unavailable.
Is my laptop still protected? May I have an urgent reply please. Thanks
Micaela, we didn't receive any updates regarding your escalated case.
Once we receive, you will be notified through email.
Hello Micaela,
I really appreciate your effort in resolving this issue so far. The issues might be because of old/previous AVG traces.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version.
Please follow the instruction (http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install/activate AVG Internet Security. You have to use AVG Internet Security license number to activate it.
Best regards,
Alok.
Dear Balasubramanian
Any feedback yet regarding the update issue. My virus definitions are out of date!
Micaela
Micaela, I understand the situation.
Your case is being analyzed by our senior technical team.
I assure you that you will receive the email response at the earliest.
Your patience is much appreciated.
Thank you so much for understanding.
Micaela, It is indeed disappointing when you have to contact us multiple times about the same issue. We would like to update you again that your case is currently under progress and you may have your reply anytime.
Balasubramanian, well noted. Thanks
Request #06321183 [ ref:_00Db0Z3Sf._5000N1RGcqr:ref ]
Hello Michel Raj,
I've followed your suggestion and contacted my ISP. They did not find any issue with the network. I had my laptop checked by a technician who did not find any issue as well. They informed me that my network is working properly and that the problem is with your update server. Furthermore I do not have any problem receiving updates from Windows. Also, I noticed that I am not the only one having this issue with AVG as per the different reviews I've read. Its been two months since the last update and that's not acceptable. I have paid for a full year protection with automatic updates! If you are not able to solve this issue then refund me part of the subscription amount I've paid. Also note that I have already cancel my automatic renewal subscription.
Awaiting an early reply,
Micaela
Dear Balasubramanian
Any feedback yet regarding the update issue. My virus definitions are out of date!
Micaela