Hello denise,
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused. We'll check and help you out.
Kindly share the screenshot of the pop up that asks you to pay to resolve the issue using the below article, so that we can check and proceed further.
https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions
Thank you and keep us updated.
why are they always anting me to pay to resolve issues
Hello denise,
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused. We'll check and help you out.
Kindly share the screenshot of the pop up that asks you to pay to resolve the issue using the below article, so that we can check and proceed further.
https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions
Thank you and keep us updated.