Hi John,
Without being able to see what is happening it is hard to estimate what the situation is.
I've sent you an email to connect to our Remote Expert to help you with the issue. Please check your mailbox and connect to our Remote Team.
I have an AVG link on my desktop. This used to enable me to scan and review the security steps that AVG had taken. I know that AVG is installed and that my computer is theoretically safe but I took some comfort in seeing what it was doing. The link which I had set up is now not working. It simply asks me if I want to allow access and then when I click 'yes' it produces a blank white screen which won't go away unless I close the link.
Any ideas?
Hi John,
Without being able to see what is happening it is hard to estimate what the situation is.
I've sent you an email to connect to our Remote Expert to help you with the issue. Please check your mailbox and connect to our Remote Team.