AVG internet security

Hello Igor,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with getting the subscription for which you have paid for. We will certainly check into this and help you further.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

Hello Igor,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with getting the subscription for which you have paid for. We will certainly check into this and help you further.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

I payed for antivirus protection by money transfer from my account and I used QR code in you application AVG for  anitivirus and also VPN adress security . last friday.  I still see that  protection isn´t renewed.