Hello Ahmedt,
My name is Jovana and I'm with AVG senior support.
Firstly, please accept my apologies for the delay. This is not the usual response time, and we're doing our best to improve it.
While we're sorry we weren't much of a help, I'm pleased to hear that you found the issue and managed to solve the problem yourself.
You certainly went in the right direction with checking the drivers, as outdated drivers can often cause issues with running the boot time scan.
Anyhow, we're happy everything is working fine now. Feel free to reach out to us again, if you ever need any other help.
Have a great day!
Jovana
Hello Ahmedt,
Thank you for contacting AVG support community.
We are sorry for the trouble caused.
Could you please provide us the screenshot of the keyboard error?
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&supportType=home)
Please refer the above article to create a screenshot.
We will certainly help you out.
Thank you and keep us updated.
Dear Samuel Mani (Avast),
Great News.
I was able to solve the problem (AVG boottime scan keyboard error).
I updated keyboard driver by using Avanced System Optimizer 3.
Then, the scan was done. The scan report is below:
10/08/2022 12:19
Scan of C:
Scan of *STARTUP
Number of searched folders: 94419
Number of tested files: 404662
Number of infected files: 0
Thank you for your help.
Best, Ahmedt.
I set the AVG Boot time Scan and I got the Below report:
10/01/2022 02:54
Keyboard Error
Number of searched folders: 0
Number of tested files: 0
Number of infected files: 0
-----------------------------------------------------------------------------------------
Please, what to do to fix this keyboard error and let AVG boot scan run as intended?
Dear Samuel Mani (Avast),
I am waiting for your help.
Hello Ahmedt,
My name is Jovana and I'm with AVG senior support.
Firstly, please accept my apologies for the delay. This is not the usual response time, and we're doing our best to improve it.
While we're sorry we weren't much of a help, I'm pleased to hear that you found the issue and managed to solve the problem yourself.
You certainly went in the right direction with checking the drivers, as outdated drivers can often cause issues with running the boot time scan.
Anyhow, we're happy everything is working fine now. Feel free to reach out to us again, if you ever need any other help.
Have a great day!
Jovana
Hello Ahmedt,
Thank you for contacting AVG support community.
We are sorry for the trouble caused.
Could you please provide us the screenshot of the keyboard error?
https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&supportType=home (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&supportType=home)
Please refer the above article to create a screenshot.
We will certainly help you out.
Thank you and keep us updated.
My operating system is Windows 10
HP laptop
Boot time Screenshoot cannot be taken
Hello Ahmedt,
Sure, If you have any further issues, please feel free to contact us at anytime. We are available at 24/7. Thank you.
Dear Samuel Mani (Avast),
Great News.
I was able to solve the problem (AVG boottime scan keyboard error).
I updated keyboard driver by using Avanced System Optimizer 3.
Then, the scan was done. The scan report is below:
10/08/2022 12:19
Scan of C:
Scan of *STARTUP
Number of searched folders: 94419
Number of tested files: 404662
Number of infected files: 0
Thank you for your help.
Best, Ahmedt.
Hi Veeramani,
Thank you for your reply.
Thank you for your help info.
Best,
Ahmedt Edy.
Jovan,
Thank you for your reply.
Certainly, I will contact you for any problem I would face?
Best regards,
Ahmedt Edy.