Hello Richard,
We regret for the inconvenience caused. Upon checking with your account we can see that you have active product of AVG Internet Security for (1 computer) and AVG Internet Security for unlimited devices. Since you have mentioned that you are trying to activate your recently renewed license number on AVG ZEN we wish to keep you informed that your license number can't activate on AVG ZEN and also we can see that you have registered with same product twice. If you wish you can apply refund for your current AVG Program please try to submit Refund request by clicking on the following link https://support.avg.com/RefundForm to submit your refund request.Once you have submitted your refund request it will be processed with in 5 to 7 Business working days. Thank you.
Hello Richard,
We regret for the inconvenience caused. Upon checking with your account we can see that you have active product of AVG Internet Security for (1 computer) and AVG Internet Security for unlimited devices. Since you have mentioned that you are trying to activate your recently renewed license number on AVG ZEN we wish to keep you informed that your license number can't activate on AVG ZEN and also we can see that you have registered with same product twice. If you wish you can apply refund for your current AVG Program please try to submit Refund request by clicking on the following link https://support.avg.com/RefundForm to submit your refund request.Once you have submitted your refund request it will be processed with in 5 to 7 Business working days. Thank you.