@ Faruk Gökmen
Faruk, This Community is basically English language… Query translation…
[Turkish to English]
Dear Sirs,
1)
I made payment by DR order number and 1 year 119.99 credit card on 20.8.2017 date 10434566272.
This order's e-mail address is faruk.gkmen@gmail.com my address is Maltepe 34844 Istanbul (New)
2)
The e-mail address of my order from previous years: faruk.gokmen@mynet.com Beylikdüzü Istanbu (Old)
There are 2 subscriptions for the same computer.
I do not understand the English contract texts. I am leaving the contract for 2 years 153,99 extension which is suitable for me,
I request your assistance with cancellation.
Best regards,
AVG Guru
MY Account shows next subscription in 2018, why am I seeing a renew request?
Thank you for the information, John. Please follow the steps in this article | AVG to activate AVG Internet Security Unlimited.
If you face any difficulties, please contact us with the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of AVG dashboard to check and assist further.
Your link only provides either a number "not applicable" or a premium rate phone number
AND I cannot find "my account" through either google chrome or microsft edge!!!
The 'dashboard' keeps "reminding me to renew when I have already renewed? What will happen when the XX days run out?
herewith screen shot
John,
I would like to appreciate your efforts and patience. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
first screen shot
Faruk,
From the translation provided by Alan, I understand that you would like to cancel your purchase and get a refund. Please visit https://support.avg.com/RefundForm to fill in the refund form and submit it. Upon successful submission, our refund team will process your request and get back to you via email with in 3 business days.
herewith screen shot
John, I appreciate your efforts in trying to fix the issue and thank you for providing the screenshot. I have sent you an email, please follow the email instructions to get connected with our remote technicians. They will analyze the issue with AVG and help you to fix the issue.
Hello John,
I see that your AVG Internet Security (3 computers) license is migrated to AVG Internet Security - Unlimited. This product does not require a license number for activation, as it is activated using your AVG MyAccount that was created during your purchase. Did you complete the activation of AVG Internet Security - Unlimited (1 year subscription) as per the instructions provided in this article http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate .
Hello John,
Are you seeing renewal notification on your AVG program interface or is it on the AVG my account page?
Your link only provides either a number "not applicable" or a premium rate phone number
Sayın Baylar,
1)
20.8.2017 tarih 10434566272 DR sipariş numarası ile 1 yıllık 119.99 kredi kartı ile ödeme yapmıştım.
Bu siparişime ait e-mail adresi :faruk.gkmen@gmail.com olup adresim Maltepe 34844 Istanbul (Yeni)
2)
Önceki yıllardan siparişlerime ait e-mal adresi: faruk.gokmen@mynet.com Beylikdüzü Istanbu (Eski)
Aynı bilgisayar için 2 abonelik oluyor.
İngilizce sözleşme metinlerini anlamıyorum.Lütfen benim için uygun olan 2 yıllık 153,99 uzatma sözleşmeyi bırakarak,bir yıllık 119,99 sözleşmenin
iptali ile igili yardımınızı rica ediyorum.
Saygılarımla,