Thanks for your prompt response. Yes, I reactivated my licence in February of this year and the programme has been working up until a few days ago. I have opened the reactivation window in "options" and this confirms that I have a current licence. I have clicked on "reactivate" anyway, to be sure, but nothing happens, presumably because the licence is already active. I have also opened the "support" window as mentionned in your recommended article. This also confirms that I havea current (and presumably active) licence.
Ross
Thanks for your prompt response. Yes, I reactivated my licence in February of this year and the programme has been working up until a few days ago. I have opened the reactivation window in "options" and this confirms that I have a current licence. I have clicked on "reactivate" anyway, to be sure, but nothing happens, presumably because the licence is already active. I have also opened the "support" window as mentionned in your recommended article. This also confirms that I havea current (and presumably active) licence.
Ross
Hello Ross, I apologize for the inconvenience caused. I really appreciate all your sterling efforts in trying to fix that. I've just sent you an email containing the link to connect to our remote technical team where they will take over your system and help you resolve it. Please make use of it. Thank you.
Hi. My licence is current. However. the main window says that I have no active components. I cannot scan the computer. Attempts to uninstall/reinstall fail. Attempts to install updates also fail. The message in all cases is the same: Failure to install because "Service AVG Firewall" could not be stopped. Verify that you have sufficient privileges to stop system services.
Hoping someone can help. Regards, Ross.
Hello Ross. I understand how something like this can really try your patience. Have you activated your AVG product using license number? please have a look at the below article http://avgread.me/1bsLsmy . Please feel free to contact us back for any further assistance. Thank you.
Hello Ross, I apologize for the inconvenience caused. I really appreciate all your sterling efforts in trying to fix that. I've just sent you an email containing the link to connect to our remote technical team where they will take over your system and help you resolve it. Please make use of it. Thank you.