Avg internet security

AVG Protection
2

I Have AVG at Work
How Do I Get Protected with My Home Computer
Using My Work Account
I was Told I Can Put 3 Computers on My One at Work

4

Hi John,

We're glad to look into this & help you.
From your description, it seems that you're attempting to run a scan when the computer isn't connected to internet & it frozes.
If so, then we'd like to clarify that real time protection requires network connectivity to download the latest patches from cloud while the scan runs.
Hence, you'd experience this issue. For further queries, feel free to write back to us.

1

After updating AVG internet security , Run Smart Scan all ok. Go offline Run Smart Scan and
"scanning for browser threats…0%"  is stuck there while all check marks are green above.

Close it , go online and run works ok. Go offline and run same stuck…0%.

What is going on?

3

Hi John,

We're glad to look into this & help you.
From your description, it seems that you're attempting to run a scan when the computer isn't connected to internet & it frozes.
If so, then we'd like to clarify that real time protection requires network connectivity to download the latest patches from cloud while the scan runs.
Hence, you'd experience this issue. For further queries, feel free to write back to us.