Hello Jim,
I sincerely apologize for the inconvenience caused to you.
I have sent an email to collect the diagnostic information regarding the issue. Please follow the email instruction and reply with required data. This will help us to escalate to senior team and they will contact you with a resolution as soon as possible.
Thank you.
I was showing my brother how to install and use AVG antivirus_free.
However , directly after install _ and unknown to me , the prog started on it's own and deleted
or quaranteened a large volume of my work on an ancillary drive in my system.
Despite repeated repair attempts _ my main concern is that only the settings tab works
from the menu drop-down _ I cant even activate the "About" tab to check the version.
So , as a result I cant access the quaranteen folder to restore my data .
Maybe , could have a prog conflict _ I'm not aware of ?
I need help with this issue urgently _ if at all possible _ Yours ,
Jim O'Donoghue… jimicron1@yahoo.com
Hello Jim,
I sincerely apologize for the inconvenience caused to you.
I have sent an email to collect the diagnostic information regarding the issue. Please follow the email instruction and reply with required data. This will help us to escalate to senior team and they will contact you with a resolution as soon as possible.
Thank you.