AVG Internet Security

I have received numerous emails.  The refund you say was issued 11/03/16 has never reached me or my bank account.  I paid you with a handwritten check from my business account.  Please find my refund.  I have checked all bank statements from 11/16 to current and no refund has been posted.  Please see that this matter is resolved.

Other user Donetta Shields posting (https://support.avg.com/answers?id=906b0000000Dh7KAAS).
Donetta, In future, to keep everything together, please try to keep the whole conversation in one question/thread to speed up any resolution. 
AVG Guru

Other user Donetta Shields posting (https://support.avg.com/answers?id=906b0000000Dh7KAAS).
Donetta, In future, to keep everything together, please try to keep the whole conversation in one question/thread to speed up any resolution. 
AVG Guru