AVG INternet Security

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We're sorry to know that, Fiona. We understand your concern & have intiiated the refund process. An email confirming the same has been sent to you. For further queries, feel free to write back to us.
Hi Fiona,

We acknowledge your refund request

However, let me help you to sort out the issue.

Have you activated the AVG program in your computer?

Please mention the version of the AVG Program.

If possible, share us the screenshot.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

I have renewed my AVG internet security but the web and email part and payments part are not activated. My laptop has Windows Vista as the operating system. Is this compatible with AVG  internet security? If it is not then can I get a refund?

The photo is too large  

Hi Fiona,

We acknowledge your refund request

However, let me help you to sort out the issue.

Have you activated the AVG program in your computer?

Please mention the version of the AVG Program.

If possible, share us the screenshot.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

Fiona, could try downloading any other programs and check whether you are able to install it.
We need to confirm whether the issue is only with AVG program installation or for any program installation.

I clicked on the article and clicked on Run as administrator. It started installing but then came up with the message The procedure enty point K32GetProcessMemoryInfo could not be located in the dynamic link library KERNEL32.dll.
Then it said there was a problem and stopped working.I tried it several times.

We're sorry to know that, Fiona. We understand your concern & have intiiated the refund process. An email confirming the same has been sent to you. For further queries, feel free to write back to us.

Okay. In this case, there is some problem in running any of the application on your PC.
Press Windows and R keys on your keyboard to open Run command.
In Run window, type as "services.msc" without quotes and press Enter key.
In services window, search for "windows installer".
Right click on it and select "Start" or "Restart".
Once it is done, try to run AVG program.
If the issue persist, we request you to contact Microsoft support and get the issue sorted.
Once it is resolved, we will be able to install AVG program.

I tried downloading Zoom, and when I press on open it does nothing.

Thank you for replying, Fiona.
Please restart your computer once and check with the program.
Keep us posted.

I have clicked on Download on my receipt email and when I try to open it, it disappears and I get no further so I can not download my AVG product. Any suggestions?

Fiona, we can sort this out with your cooperation.
We request you to uninstall AVG Internet Security as mentioned in this article.
Try to download our remote applet once it is done.
Keep us posted.

I have uninstalled AVG Internet Security on this laptop and I tried again to download the app but although the app appears to download, when I try to open it nothing happens.